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Privacy Policy

Dezrezlegal value your
privacy and we care about how we look after your personal data. We are a Data
Controller and as such are responsible for any
personal information that we collect or you provide to us
during the course of our contact with one another.


This policy details:


           what personal information we collect about you

           how we obtain your personal information

           how we use your personal information

           on what basis we use your personal information

           how long we keep your personal information 

           who we share your personal information with 

           how we protect your personal information

           which countries we transfer your personal information

           your rights regarding your personal information


If you have any questions
about this Privacy Policy, including any requests to exercise your legal
rights, please contact us via our dedicated email account



Our full contact details are:


Dezrezlegal Limited, we
are registered in England and Wales under registration number 6416397 and our
registered office and principle place of business is Ethos Building, SA1
Kings Road, Swansea SA1 8AS. You can contact us via
post at the address above, email at or by
telephone on 0845 465 3333 during the hours of 9am – 5.30pm Monday to Friday
(except on bank holidays).


We are registered with
the Information Commissioner’s Office (ICO) under reference
Z1742509. You have the right to make a complaint at any time
to the ICO, the UK supervisory authority for data protection issues ( please read:
 for details of how to do this.


We would appreciate the
chance to deal with your concerns before you approach the ICO so please contact
us in the first instance at data



1. What personal
information do we collect?


We may collect personal
information from you in the course of our professional relationship. This
you use of our website, when you contact or
request information from us, when you engage our conveyancing services, and
possibly as a result of your relationship with one or more of our staff and


The personal
information that we process includes:


           Basic information, such as your name (including name
prefix or title), the company you work for, your title or position and your
relationship to a person


           Contact information, such as your postal address,
email address and phone number(s)


           Financial information, such as payment-related


           Technical information, such as information from your
visits to our website or applications or in relation to materials and
communications we send to you electronically


           Identification and background information provided by
you or collected as part of our business acceptance and identification


           Any other information relating to you which you may
provide to us



2. How do we collect your personal informations?


Dezrezlegal collects and processes personal information
about you in a number of ways, including:



           We collect information from you as part of our
business acceptance and identification processes and about you and others as
necessary in the course of providing conveyancing services


           We collect your personal information while monitoring
our technology tools and services, including our website and email


           We gather information about you when you provide it to
us, or interact with us directly while engaging with our staff, accessing our
recruitment process, or registering on one of our digital platforms or



3. How do we use your personal information?



           To exercise and complete our legal contract and
obligations to you


           To provide information requested by you


           To promote our services, including sending legal and
service updates, publications, and details of events


           To manage and administer our relationship with you and
our clients


           To fulfil our legal, regulatory and risk management
obligations, including establishing, exercising or defending legal claims


To provide and improve
our website, including auditing and monitoring its use


           To provide and improve our services to you and to our
clients, including handling the personal information of others on behalf of our
clients where applicable


           For the purposes of recruitment











Use of the Dezrezlegal website & our use of cookies

A number of facilities
on our website and portal areas invite you to provide us with personal
information, such as the vacancy application facility in the
Careerssection of our website and our ‘Get a Quote’
facilities. The purpose of these facilities is apparent at the point that you
provide your personal information and we only use that information for those


Our website uses Google
Analytics, a web-based analytics tool that tracks and reports on the manner in
which the website is used to help us to improve it. Google Analytics does this
by placing small text files called
cookieson your device. The
information that the cookies collect, such as the number of visitors to the
site, the pages visited and the length of time spent on the site, is aggregated
and therefore anonymous.


We also use personal
information to understand whether you read some of the emails and other
materials that we send to you, click on the links to the information that we
include in them, and whether and how you visit our website after you click on
that link (immediately and on future visits).
  We do this by using software that places a cookie on
your device which tracks this activity and records it against your email
 If you receive
marketing communications from us and no longer wish to do so, you may
unsubscribe at any time by emailing


You may refuse the use
of cookies or withdraw your consent at any time by selecting the appropriate
settings on your browser but please note that this may affect your use and
experience of our website. By continuing to use our website without changing
your privacy settings, you are agreeing to our use of cookies.
  To find out more about cookies, including how to
manage and delete them, visit



Meetings, events and

We will collect and
process personal information about you in relation to your attendance at our
offices or at an event or seminar organised by Dezrezlegal or its business
partners. We will only process and use special categories of personal
information, for instance; your dietary or access requirements,
in order to cater for your needs and to meet any other legal or regulatory
obligations we may have. We may share your information with IT and other
service providers or business partners involved in organising or hosting the
relevant event.


Legal and other

We collect, create,
hold and use personal information in the course of and in connection with the
conveyancing services we provide to our clients.
  We will process identification and background
information as part of our business acceptance, finance, administration and
marketing processes. These processes include but are not limited to anti-money
laundering, conflict, and financial checks.
  We will also process personal information provided to
us by or on behalf of our clients for the purposes of the work we do for them.
  The information may be disclosed to third parties to
the extent reasonably necessary in connection with that work for example HMRC,
HMLR, Search provision companies, and


4. On what basis do we
use your personal information?


           To perform a contract, such as engaging with an
individual to provide legal or other services


           For the establishment, exercise, or defence of legal
claims or proceedings


           To comply with legal and regulatory obligations


           For legitimate business purposes such as those
identified in ‘How do we use your personal information?’



5. How long will we keep your personal information?


Your personal
information will be retained in accordance with our D
ata Retention Policy which categorises all of the
information held by Dezrezlegal and specifies the appropriate retention period
for each type of data.
  Those periods are based on the requirements of
applicable data protection laws and the purpose for which the information is
collected and used, taking into account legal and regulatory requirements to
retain the information for a minimum period, limitation periods for taking
legal action, good practice and Dezrezlegal’s business purposes.


6. Who do we share your
personal information with?


We may share your
personal information with certain trusted third parties in accordance with
contractual arrangements in place with them, including:


           Our professional regulators, advisors, and auditors


           IT service providers to Dezrezlegal


           Third parties engaged in the course of the
conveyancing services we provide to clients and with their prior consent, such
as HMRC, HMLR, search providers, lenders, insurance intermediaries and
providers, survey providers, and technology service providers,
for example, our
case management service.


           Third parties involved in hosting or organising events
or seminars


Where necessary, or for
the reasons set out in this policy, personal information may also be shared
with regulatory authorities, courts, tribunals, government agencies and law
enforcement agencies.
  While it is unlikely, we may be required to disclose
your information to comply with legal or regulatory requirements. We will use
reasonable endeavours to notify you before we do this, unless we are legally
restricted from doing so.


If in the future we
re-organise or transfer all or part of our business, we may need to transfer
your information to new Dezrezlegal entities or to third parties through which
the business of Dezrezlegal will be carried out.


Dezrezlegal may use
social media sites such as Facebook, LinkedIn, Twitter, and Instagram
If you use these services, you should review their
privacy policy for more information on how they deal with your personal


We do not sell, rent or
otherwise make personal information commercially available to any third party,
except with your prior permission.


7. How do we protect
your personal information?

We have put in place
appropriate security measures to prevent your personal data from being
accidentally lost, used or accessed in an unauthorised way, altered or
disclosed. In addition, we limit access to your personal data to those
employees, agents, contractors and other third parties who have a business need
to know. They will only process your personal data on our instructions and they
are subject to a duty of confidentiality.


We have put in place procedures
to deal with any suspected personal data breach and will notify you and any
applicable regulator of a breach where we are legally required to do so.


You acknowledge that
the Internet and email is not a completely secure medium for communication and,
accordingly, we cannot guarantee the security of any information you send to us
(or we send to you) via the Internet. We are not responsible for any damages
which you, or others, may suffer as a result of the loss of confidentiality of
such information and you should take appropriate measures in your use of the
internet and IT to protect your data security. For more information on how you
can protect yourself from fraud and a breach of privacy please visit



8. What are your rights
in relation to your personal information?


The European Unions General Data
Protection Regulation and other applicable data protection laws provide certain
rights for data subjects in particular circumstances:



Request access to your
personal data (commonly known as a
subject access request
This enables you to receive a copy of the personal data we hold about you and
to check that we are lawfully processing it


Request correction of
the personal data that we hold about you. This enables you to have any
incomplete or inaccurate data we hold about you corrected, though we may need
to verify the accuracy of the new data you provide to us


Request erasure of your
personal data. This enables you to ask us to delete or remove personal data
where there is no good reason for us continuing to process it for example where
you consider that we do not need it any longer for the purposes for which we
originally collected it as explained to you in this Privacy Policy, where you
have withdrawn your consent to our using it and we had relied on that consent
according to this Policy, where you consider that we cannot show a
legitimate interestin continuing to
process it and we have relied on that legitimate interest to process it as
explained to you in this Policy . You also have the right to ask us to delete
or remove your personal data where you have successfully exercised your right
to object to processing (see below), where we may have processed your
information unlawfully or where we are required to erase your personal data to
comply with local law. Note, however, that we may not always be able to comply
with your request of erasure for specific legal reasons which will be notified
to you, if applicable, at the time of your request


Object to processing of
your personal data where we are relying on a legitimate interest (or those of a
third party) and there is something about your particular situation which makes
you want to object to processing on this ground as you feel it impacts on your
fundamental rights and freedoms. You also have the right to object where we are
processing your personal data for direct marketing purposes. In some cases, we
may demonstrate that we have compelling legitimate grounds to process your
information which override your rights and freedoms


Request restriction of
processing of your personal data. This enables you to ask us to suspend the
processing of your personal data in the following scenarios: (a) if you want us
to establish the data
s accuracy; (b) where our use of the data is unlawful
but you do not want us to erase it; (c) where you need us to hold the data even
if we no longer require it as you need it to establish, exercise or defend
legal claims; or (d) you have objected to our use of your data but we need to
verify whether we have overriding legitimate grounds to use it.


Request the transfer of
your personal data to you or to a third party. We will provide to you, or a
third party you have chosen, your personal data in a structured, commonly used,
machine-readable format. Note that this right only applies to automated
information which you initially provided consent for us to use or where we used
the information to perform a contract with you


Withdraw consent at any
time where we are relying on consent to process your personal data. However,
this will not affect the lawfulness of any processing
carried out before you withdraw your consent and you must be aware that even
after you have chosen to withdraw your consent we may be able to continue to
process your personal information to the extent required or otherwise permitted
by law, in particular in connection with exercising and defending our legal
rights or meeting our legal and regulatory obligations. You should also be
aware that your withdrawal of any previously given consent could mean that we
are unable to perform the actions necessary to achieve the purposes set out
elsewhere in this policy or that you may not be able to make use of the
services and products offered by us.


You may also have the
right to lodge a complaint in relation to Dezrezlegal’s processing of your
personal information with a local supervisory authority


If you wish to exercise
any of these rights, please contact us at



You will not have to
pay a fee to access your personal data (or to exercise any of the other
rights). However, we may charge a reasonable fee if your request is clearly
unfounded, repetitive or excessive. Alternatively, we may refuse to comply with
your request in these circumstances.



We may need to request
specific information from you to help us confirm your identity and ensure your
right to access your personal data (or to exercise any of your other rights).
This is a security measure to ensure that personal data is not disclosed to any
person who has no right to receive it. We may also contact you to ask you for
further information in relation to your request to speed up our response.



We try to respond to
all legitimate requests within one month. Occasionally it may take us longer
than a month if your request is particularly complex or you have made a number
of requests. In this case, we will notify you and keep you updated.